Q1. Does it need to work with a specific gateway/controller?
No. BroadLink products will link to your home Wi-Fi router to work – Users do not need to purchase a specific gateway.
Q2. How to download the e-Control APP?
METHOD 1 Search "e-Control" on APP Store or Google Play, download and install the e-Control app. METHOD 2 Scan QR code from package box / user guide or visit http://upgrade.broadlink.com.cn/getapp to download and install the app.
Q3. How to protect my device and avoid being searched by others?
Only the person who knows your Wi-Fi password and connect to the same Wi-Fi is able to search the device. You can lock an enhanced security in e-Control APP.
Q4. Can I control BroadLink devices when I am away from home?
Yes. You can control the devices from anywhere at any time from your phone via Internet.
Q5. Will the device settings lost when my phone has no network connection or it is powered off?
No. Once the settings are done, the devices can work independently without the APP running on phone.
Q6.What payment methods are supported?
T/T, PayPal, L/C etc.
Q7.What is your delivery date?
Within 3 working days after payment be confirmed.
Q8.How about the delivery?
By express: 4-7 days to arrive in your office by express ( FedEx, DHL, TNT, UPS, etc. )
By air: 4-7 days to arrive to your nearest air port
By sea: Around 30 days to arrive at specified port by sea
if you have any questions or inquiry, please contact :